Last updated: September 8, 2026
1. Overview
This policy explains when a payment may qualify for review and how to request assistance. It does not limit mandatory consumer rights that apply under law.
2. Contact support first
Before requesting a refund, email tarango.software@gmail.com and allow Tarango a reasonable opportunity to diagnose and resolve the problem. Never email a password, OTP, card number, CVV, or payment PIN.
3. Potentially eligible cases
- Verified duplicate payment
- Payment captured but no valid license delivered because of a Tarango-side failure
- Serious Tarango-side technical issue preventing licensed use that cannot be reasonably resolved
- Another exceptional case approved after review
4. Activated License
Lifetime Pro becomes associated with the first activated eligible PC. A successfully activated license is generally non-refundable, although exceptional circumstances may be reviewed.
5. User-side issues
After activation, refunds are normally unavailable for unsupported hardware or operating environments, customer internet, local software conflicts, antivirus settings, user misconfiguration, changing the computer, or attempting to move the license.
6. Compatibility responsibility
Review the published Windows and device requirements before purchase. Customers may contact support with compatibility questions before paying.
7. Duplicate payments
When transaction records confirm an unintended duplicate charge for the same purchase, the unintended duplicate amount is eligible for refund.
8. Failed or pending payment
If payment fails and funds are not captured, no refund transaction may be needed. A temporary hold may be released according to the provider's or bank's timeline.
9. Fraud or unauthorized transaction
Contact Tarango and the payment provider promptly. Tarango may investigate transaction, account, and license records and restrict suspicious activity during review.
10. How to request a refund
Email tarango.software@gmail.com from the registered address where possible.
- Registered email
- Transaction or order reference, if available
- Purchase date
- Short issue description
- Never include a password or payment credential
11. Investigation
Tarango may verify payment, license status, activation state, the technical issue, and relevant support history using only information reasonably needed.
12. Approval or rejection
A request is not automatically approved. Tarango assesses available evidence, this policy, and applicable legal obligations before communicating a decision.
13. Processing time
An approved refund may take up to approximately 30 days depending on gateway settlement, provider verification, banking, and payment-channel processing.
14. Refund destination
Where supported, approved refunds normally return through the original payment method or provider process. Alternative handling may require verification.
15. Promotional purchases
A refund cannot exceed the amount paid. If the regular price was ৳3,000 BDT but the completed offer purchase was ৳999 BDT, any approved refund is based on the actual offer amount paid.
16. Abuse
Repeated fraudulent, misleading, or abusive refund attempts may result in proportionate account, license, or transaction restrictions.
17. Policy changes
Tarango may update this policy as the product, payment process, or legal requirements change. The Last Updated date identifies the current version.
18. Contact information
For support or refund review, contact tarango.software@gmail.com or +8801821949937. Public business details appear below.